How to use MFC Mobile

Contact Us

If you have questions regarding your account, the use of your personal information or about the terms of use, cookies or other similar technologies, please contact us via e-mail at support@myfamilycinema.com.

How to use MFC Mobile for the first time.

When you first access the APP, you will see the following login screen.

 

 

You have two login options:

1. Log in with your e-mail account registered on  our Member Site
2. Log in by scanning a QR Code from your TV box. (Only available for some TV boxes brands)

After logging in, you will see movies and series recommendations displayed on the main page.

 

How to use the touch screen on full screen Play Mode

What do I do if I cannot play any videos?

First, go to “Profile” > “MyCloud” and check that your cloud accounts are connected and if they contain any media files.

 

 

What do I do if MyCloud list is empty?

If your cloud list is empty, please add a cloud account or go to https://member.myfamilycinema.com  > “My Account” to create a cloud package.

 

 

For more questions on how to rename your media files, please check this link.

 

Where is the settings menu?

Look for the “Settings” menu on the top left corner of the screen.

 

 

How do I set the subtitles default language?

In the “Settings” menu look for “Subtitles Language”.
Currently, you can choose between the following subtitle default languages: English, Portuguese and Spanish.

 

 

How do I play multimedia files with mobile networks?

Go to “Settings” > “Network Settings”. If you want to play your media content by default on mobile network switch the button on. However, if you prefer to save your data package and only play via Wi-Fi switch the button off.